Empathy
Empathy is the visceral experience of another person's thoughts and feelings from his or her point of view, rather than from one's own. Empathy facilitates prosocial or helping behaviors that come from within, rather than being forced, so that people behave in a more compassionate manner. Psychology Today
Welcome back to another post relating my experiences of the first MIT2020 hui of the year. It's good to have you here.
In the previous post I referred to a role play of Dorothy as a frustrated customer bringing her problem to a designer to seek a solution. As part of that role play and in order to create an accurate diagnosis of the issue, empathy for the customer's frustration and need was required.
The MIT team partnered up again with our buddies from the 5 Why process to create a role play allowing us to experience our identified challenge from the point of view of the learner or parent.
Not only did we gain significant empathy fro our colleagues but really connected through this process to the child, teacher or parent at the centre of our selected challenges.
A role play maths session where I am steam rolled into presenting a wrong answer with my 'maths buddy' even though I have appropriate knowledge to share.
A role play where I am trying to explain to a Pasifika mother how to play a learning game at home in the first parent teacher meeting of the year. ( ...while being regularly interrupted by a child - the teddy bear.)
Thank you for reading this post! I look forward to reading your thoughts in the comment thread below.
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